Product Review

Shipping fee (tax included)

Standard shipping: 800 yen nationwide (1,200 yen to Hokkaido and Okinawa) *Excluding large items
Nekopos: 350 yen nationwide (limited to eligible products)

*We will cover shipping costs for purchases totaling 10,000 yen or more (tax included).

For large items, the product price is Shipping charges will still apply even if the total amount exceeds 10,000 yen (tax included).
Hokkaido, Honshu, Shikoku, Kyushu: Shipping fee: 3,800 yen (tax included)
Okinawa: Shipping fee: 8,000 yen (tax included)

Delivery company

Yamato Transport, Sagawa Express, Japan Post

*Orders in the "Courier" category will be shipped via Yamato Transport or Sagawa Express, and orders in the "Nekopos" category will be shipped via We will ship by Nekopos.
*Items in stock will be shipped within 1-3 business days of receiving your order ( excluding New Year's and Golden Week holidays).
*Shipping is from 9am to 3pm on weekdays, excluding Saturdays, Sundays, and holidays.

Number of days from shipping to delivery

Standard delivery: 2-4 days
Nekopos: 3 days to 1 week *If the delivery address is far away or on a remote island, it may take longer.

* Regarding pre-order items

If you purchase a pre-order item and a regular item in the same cart, the items will be shipped as soon as all items are available, so they will be shipped according to the item with the latest shipping date.
Please be aware of this.

Payment Method

At Kanazuya Shoten, you can choose from the following payment methods.

• Credit card
• Apple Pay
• Google Pay
• Shop Pay
  
• Merpay
• PayPay
• Pay later (Payday) (convenience store, direct debit, bank transfer)
  
• au Easy Payment (auPAY)
• Rakuten Pay
• d Pay
• Cash on delivery

Credit card

VISA, MASTER, JCB, AMEX

About Shop Pay

This is a payment service provided by the online shopping system "Shopify." If you register your email address and mobile phone number with Shop Pay, you can easily make payments the next time you make a purchase by simply entering a 6-digit Shop Pay code (SMS authentication) sent to your email address and mobile phone number, without having to enter your shipping address or credit card information again.
*For details about the service, please visit the Shop Pay official website .

Apple Pay

This service allows you to pay in stores and online by registering your credit card or electronic money on your Apple device.

Google Pay

Google Pay is a fast and easy payment service from Google that can be used on Android devices.

About Pay Later (Payday)

• No prior registration or credit card registration required.
  
• Purchase now with just your email address and mobile phone number.
  
• Payment must be made by the 27th of the following month via convenience store payment, bank transfer, or direct debit.
  
• No matter how many times you purchase in a month, you can pay in one lump sum the following month.

[How to use]
① Select "Pay Later" as your payment method and enter your email address and mobile phone number.
② Enter the 4-digit authentication code sent via SMS to complete the purchase.
③ You will receive an email or SMS informing you of the billing amount between the 1st and 5th of the following month.
④ Please pay by the 27th of the following month via convenience store payment, bank transfer, or direct debit.

*If you use direct debit, please register your bank account via the MyPaidy app or the web version of MyPaidy after completing your purchase.

[Regarding fees]
Direct debit: Free Bank transfer: Transfer fees vary depending on the financial institution Convenience store payment: Up to 390 yen (tax included)

[About identity verification]
By verifying your identity through the Payday app, you can take advantage of convenient features such as the ability to pay in three installments with no fees*, checking your available balance, and setting budgets to prevent overspending.

[Download the Paidy app here]
App Store: https://apps.apple.com/jp/app/paidy/id1220373112
Google Play Store: https://play.google.com/store/apps/details?id=com.paidy.paidy

*Only direct debit and bank transfers are free of charge
**Only available for purchases of 3,000 yen or more per transaction

[Payment]
・Invoices will be issued on the 1st of each month with finalized billing at the end of the month, and will be sent by email or SMS (short message) by the 5th of the month.
・Payment methods are convenience store payment (using a terminal installed at a convenience store), bank transfer, and direct debit.
・The payment deadline is the 27th for convenience store payments and bank transfers. For direct debit payments, the payment will be debited on the 27th*.
・A fee will be charged for each monthly payment (invoice) depending on the payment method. For convenience store payments, the fee is up to 390 yen (tax included), and for bank transfers, the customer will be responsible for the transfer fee. For direct debit payments, there is no payment fee.

au Easy Payment (auPAY)

au Easy Payment is a payment service that allows you to pay for digital content and shopping purchased on your smartphone, PC, etc.
Payment methods include combined payment of communication charges, au PAY card payment, au PAY balance payment, WebMoney or credit card payment.

Cancellation and change of order

Please contact us here .Please note that we cannot accept cancellations or changes to orders due to customer reasons after the product has been shipped under any circumstances.

Regarding refusal of delivery when paying by cash on delivery

If the recipient of a product shipped via cash on delivery is unable to receive it, is absent for a long period of time, or refuses to accept it, the product will be returned to us.
In this case, regular return shipping fees (cash on delivery) will be charged for each item, and we will incur losses such as the cost of packaging materials and time spent on return procedures, in addition to the round-trip shipping fees.
Therefore, if the product is returned to us due to reasons such as refusal (rejection) of the COD payment without a valid reason or expiration of the storage period, we will charge you the round-trip shipping fee, COD handling fee, packaging materials and return handling fee, and we will not accept any future orders from you.

*Even if a product is marked as free shipping, we will cover the shipping costs, so we will charge you the actual shipping costs.
*This also applies if the product cannot be delivered due to reasons such as an unknown address.
*When placing an order, please be sure to check your address number, room number, etc. before registering your address.

Preventing fraudulent use of credit cards

Please note that we may take the following measures to prevent fraudulent use of credit cards.

• If the "orderer's name" and "card holder's name" are different, we may ask you to verify your identity (by email or phone).
• In addition, if the order is not in your name and we are unable to contact you within a certain period of time, we may cancel the order.
• To prevent fraudulent use by third parties, we check the fraud prevention system and verify the card through the card company.
• If fraudulent use is discovered, we will submit order data and other information to the police, file a complaint, and register information about the fraudulent use in a shared database.
• If you register false information or information about another person as your personal information, or if there is any other fraudulent use, we will suspend the use of that account ID.

If you register as a member, you can shop more conveniently. You can check your past order history, print receipts, and register multiple delivery addresses on My Page. There is no registration fee, annual fee, renewal fee, etc. for membership registration.

Cancelling your order

As a general rule, we cannot accept cancellations of orders after the products have been shipped. We can only accept cancellations of orders before they are shipped.
We cannot accept returns or exchanges in the following cases:

1. If you contact us more than 7 days after the product arrives
2. If the product is damaged or soiled during use
3. In the case of customer's convenience, such as the product being different from the image or the quantity being incorrect
4. In the case of products made from natural materials, regarding the presence or absence of knots or uneven color

However, we will only accept returns or exchanges in the following cases:

The contents and quantity of the product you ordered are different from what you ordered.

If there is a mistake in the product you ordered, please contact us via the email form within 7 days of receiving the product. We will contact you regarding the return/exchange method.

The product was defective (broken, scratched, soiled)

After receiving your contact, we will check whether a replacement product is available and whether there are any problems with the replacement product. Once you return the product, we will check the defective part and send you a replacement product.

*Inquiries regarding product returns, exchanges, etc. will only be accepted via email or telephone.

Regarding refusal to receive cash on delivery payments

If the recipient of a product shipped via cash on delivery is unknown, absent for an extended period of time, or the recipient refuses to receive the product, the product will be returned to us.
In this case, regular return shipping fees (cash on delivery) will be charged for each item, and our company will incur losses such as shipping costs, packaging materials, and time spent on return procedures.
Therefore, if the product is returned to us due to reasons such as refusal (rejection) of COD delivery without a valid reason or expiration of the storage period, we will charge you the round-trip shipping fee, COD handling fee, packaging materials and return handling fee, and will not accept any future orders from you.

*Even if a product is marked as free shipping, we will cover the shipping costs, so we will charge you the actual shipping cost.
*This also applies if the product cannot be delivered due to reasons such as an unknown address.
*When placing an order, please be sure to check your address number, room number, etc. before registering your address.

In addition, if you fail to pay shipping fees and COD fees incurred due to refusal to accept the parcel, we will take legal action and require you to pay all of these costs.

Regarding shipping charges in the event of long-term absence or cancellation of delivery

If the item is cancelled after it has been shipped due to an extended absence or refusal to accept it, shipping charges for both ways will be incurred.
Even for products with free shipping, shipping charges will be incurred and must be paid by our store to the shipping company. In this case, we will charge you the total amount including both the round-trip shipping fee and handling fee.

In mail order sales, the intention to purchase and pay for the product is assumed at the time of ordering, the Mail Order Sales Act comes into effect, and both parties assume responsibility for sales and purchases.