About creating an account and linking to LINE

Shipping (Tax Included)

Standard Shipping: 800 yen nationwide (Hokkaido/Okinawa: 1,200 yen) *Excluding oversized items
Nekoposu: 350 yen nationwide (limited to eligible items)

※Shipping is free for purchases totaling 10,000 yen (tax included) or more.

For oversized items, shipping fees will apply even if the product price exceeds 10,000 yen (tax included).
Please see the respective product page for details.

Shipping Company

Yamato Transport (Nekoposu only)
Sagawa Express

※Orders categorized as "delivery service" will be shipped by Sagawa Express, and orders categorized as "Nekoposu" will be shipped by "Yamato Transport."
※In-stock items will be shipped within 1-3 business days of order acceptance (excluding New Year holidays, public holidays, and Golden Week)
※Shipments are made on weekdays from 9 am to 3 pm, excluding Saturdays, Sundays, and public holidays.

Days from Shipping to Delivery

Standard Shipping: 2-4 days
Nekoposu: 3 days to 1 week
※Delivery may take longer if the destination is a remote area or an isolated island.

Payment Method

At Kanazuya Shoten, you can choose from the following payment methods.

• Credit card
• Apple Pay
• Google Pay
• Shop Pay
  
• Merpay
• PayPay
• Pay later (Payday) (convenience store, direct debit, bank transfer)
  
• au Easy Payment (auPAY)
• Rakuten Pay
• d Pay
• Cash on delivery

Credit card

VISA, MASTER, JCB, AMEX

About Shop Pay

This is a payment service provided by the online shopping system "Shopify." If you register your email address and mobile phone number with Shop Pay, you can easily make payments the next time you make a purchase by simply entering a 6-digit Shop Pay code (SMS authentication) sent to your email address and mobile phone number, without having to enter your shipping address or credit card information again.
*For details about the service, please visit the Shop Pay official website .

Apple Pay

This service allows you to pay in stores and online by registering your credit card or electronic money on your Apple device.

Google Pay

Google Pay is a fast and easy payment service from Google that can be used on Android devices.

About Pay Later (Payday)

• No prior registration or credit card registration required.
  
• Purchase now with just your email address and mobile phone number.
  
• Payment must be made by the 27th of the following month via convenience store payment, bank transfer, or direct debit.
  
• No matter how many times you purchase in a month, you can pay in one lump sum the following month.

[How to use]
① Select "Pay Later" as your payment method and enter your email address and mobile phone number.
② Enter the 4-digit authentication code sent via SMS to complete the purchase.
③ You will receive an email or SMS informing you of the billing amount between the 1st and 5th of the following month.
④ Please pay by the 27th of the following month via convenience store payment, bank transfer, or direct debit.

*If you use direct debit, please register your bank account via the MyPaidy app or the web version of MyPaidy after completing your purchase.

[Regarding fees]
Direct debit: Free Bank transfer: Transfer fees vary depending on the financial institution Convenience store payment: Up to 390 yen (tax included)

[About identity verification]
By verifying your identity through the Payday app, you can take advantage of convenient features such as the ability to pay in three installments with no fees*, checking your available balance, and setting budgets to prevent overspending.

[Download the Paidy app here]
App Store: https://apps.apple.com/jp/app/paidy/id1220373112
Google Play Store: https://play.google.com/store/apps/details?id=com.paidy.paidy

*Only direct debit and bank transfers are free of charge
**Only available for purchases of 3,000 yen or more per transaction

[Payment]
・Invoices will be issued on the 1st of each month with finalized billing at the end of the month, and will be sent by email or SMS (short message) by the 5th of the month.
・Payment methods are convenience store payment (using a terminal installed at a convenience store), bank transfer, and direct debit.
・The payment deadline is the 27th for convenience store payments and bank transfers. For direct debit payments, the payment will be debited on the 27th*.
・A fee will be charged for each monthly payment (invoice) depending on the payment method. For convenience store payments, the fee is up to 390 yen (tax included), and for bank transfers, the customer will be responsible for the transfer fee. For direct debit payments, there is no payment fee.

au Easy Payment (auPAY)

au Easy Payment is a payment service that allows you to pay for digital content and shopping purchased on your smartphone, PC, etc.
Payment methods include combined payment of communication charges, au PAY card payment, au PAY balance payment, WebMoney or credit card payment.

Cancellation and change of order

Please contact us here .Please note that we cannot accept cancellations or changes to orders due to customer reasons after the product has been shipped under any circumstances.

Regarding refusal of delivery when paying by cash on delivery

If the recipient of a product shipped via cash on delivery is unable to receive it, is absent for a long period of time, or refuses to accept it, the product will be returned to us.
In this case, regular return shipping fees (cash on delivery) will be charged for each item, and we will incur losses such as the cost of packaging materials and time spent on return procedures, in addition to the round-trip shipping fees.
Therefore, if the product is returned to us due to reasons such as refusal (rejection) of the COD payment without a valid reason or expiration of the storage period, we will charge you the round-trip shipping fee, COD handling fee, packaging materials and return handling fee, and we will not accept any future orders from you.

*Even if a product is marked as free shipping, we will cover the shipping costs, so we will charge you the actual shipping costs.
*This also applies if the product cannot be delivered due to reasons such as an unknown address.
*When placing an order, please be sure to check your address number, room number, etc. before registering your address.

Preventing fraudulent use of credit cards

Please note that we may take the following measures to prevent fraudulent use of credit cards.

• If the "orderer's name" and "card holder's name" are different, we may ask you to verify your identity (by email or phone).
• In addition, if the order is not in your name and we are unable to contact you within a certain period of time, we may cancel the order.
• To prevent fraudulent use by third parties, we check the fraud prevention system and verify the card through the card company.
• If fraudulent use is discovered, we will submit order data and other information to the police, file a complaint, and register information about the fraudulent use in a shared database.
• If you register false information or information about another person as your personal information, or if there is any other fraudulent use, we will suspend the use of that account ID.

By registering as a member, you can enjoy shopping more conveniently.
The following functions are available on My Page.

• Check your past order history
• Print receipts
• Registering multiple delivery addresses

Furthermore, by linking with LINE, you can enjoy the following convenient services:

• Get the latest information and arrival information as soon as possible
• Can be used as a point of contact for product and order inquiries
• Receive purchase and shipping notifications via LINE
• Birthday coupon delivery
• Get back-in-stock notifications
• Sale information and event information

There are no registration fees, annual fees, or renewal fees for membership registration.

We are pleased to announce that you can now update your "Date of Birth," "Gender," "Industry," and "Phonetic Spelling" information yourself through your My Page.

If you register your date of birth, customers who have linked their My Page with LINE will receive a celebratory LINE message with a 10% OFF coupon during their birthday month.

Coupons are distributed within the first 3-4 days of each month.

*To receive your birthday coupon, you need to link your account with LINE.
*To be eligible for coupon distribution, please register by the end of the month preceding your birth month.

How to edit account information

Log in to your account .

Tap "Edit account information" at the bottom of the screen.

Please enter information such as "Date of Birth," "Gender," "Industry," and "Phonetic Spelling."
Tap "Update account information".

To prevent misuse, your date of birth cannot be edited once registered.
Please be careful not to make any mistakes.

This completes the process.
We look forward to your continued support of Kanazuya Shoten.

▶ Click here to log in to My Page

▶ Click here for account creation and LINE linking information.

▶ Click here for instructions on how to use the coupon.

We cannot accept returns, exchanges, etc. However, we will return or exchange the product only in the following cases.

1. The item you ordered is different from the contents and quantity.

Please contact us within 7 days after receiving the item. We may not be able to accept returns after the product has been used, even if there is an error in the content of the product.

2. The product was defective (broken, scratched, defaced)

After contacting us, we will check if there is a replacement and if there is no problem with the replacement. Upon receiving the returned product, we will check the defective part and send a replacement product.

*Inquiries regarding product returns and exchanges will be accepted only by email or telephone.
*We cannot accept any cancellation of orders due to customer's convenience after the sales contract is concluded.

[Contact]

Kanazuya Co., Ltd. Strategy Promotion Office, General Affairs Department Address: 1-12-65 Ota, Gosen City, Niigata Prefecture 959-1825
TEL: 080-6253-6146
Fax: 0250-42-6015
E-mail: otoiawase@kanaduya.com

*Telephone reception is available from 9:00 to 18:30 on our business days, excluding Sundays, national holidays, year-end and New Year holidays, etc.