About creating an account and linking to LINE
Linking your Kanazuya Shoten online shop with your LINE account makes shopping super convenient!
If you have a Kanazuya Shoten website account, you can link it to your My Page to receive purchase and shipping notifications, as well as restock notifications, via LINE when the items you've registered for are restocked!
Benefits of LINE integration!
- Get the latest information and arrival information as soon as possible
- Product and order inquiries
- Purchase and shipping notifications sent via LINE
- Birthday coupon delivery
- You will also receive a notification when it is back in stock.
- Providing sales information
- Event Information
Steps for linking with LINE
Log in to your account.
Tap the red frame in the upper left corner of the smartphone screen.
Tap Login at the bottom of the menu.
Login screen and account creation
The login screen will be displayed.
If you already have an account, please log in using your registered email address and password.
*If you have not yet registered as a member of the online shop, please register by clicking [Create an account] in the red box on the screen and then set up the connection.
Login/LINE authentication
You will be redirected to My Page.
Tap "Link" next to the LINE icon. The LINE app and online shop will be automatically linked.
After linking, the LINE app status will change from "Not linked" to "Linked."
If you have not yet registered as a member of the online shop
The login screen will be displayed.
Tap the red box on the screen [Create an account].
You will be redirected to the new member registration screen.
Enter the registration information displayed and tap the "Create an account" button.
If you have previously made guest purchases and would like your purchase history to be reflected, please enter the same email address you have used up until now.
Please note that if you enter an email address that is different from the one you used when placing a previous order, your order history will not be reflected.
If you are unsure whether you have an account or what email address you have used in the past, please feel free to contact us.
After creating your account, you will be redirected to your My Page.
Tap "Link" next to the LINE icon. The LINE app and online shop will be automatically linked.
After linking, the LINE app status will change from "Not linked" to "Linked."
After LINE integration
Purchase and shipping notifications will now be sent to LINE.
When a product you have registered for a restock notification arrives, you can receive it via LINE!
If you haven't added us as friends on LINE yet
If you are viewing the site on a smartphone
Click the "Add Friend" button below. This will launch the LINE app.
For those viewing the site on devices other than smartphones
Scan the QR code with your smartphone camera. The LINE app will launch.
About creating an account and linking to LINE
Linking your Kanazuya Shoten online shop with your LINE account makes shopping super convenient!
If you have a Kanazuya Shoten website account, you can link it to your My Page to receive purchase and shipping notifications, as well as restock notifications, via LINE when the items you've registered for are restocked!
Benefits of LINE integration!
- Get the latest information and arrival information as soon as possible
- Product and order inquiries
- Purchase and shipping notifications sent via LINE
- Birthday coupon delivery
- You will also receive a notification when it is back in stock.
- Providing sales information
- Event Information
Steps for linking with LINE
Log in to your account.
Tap the red frame in the upper left corner of the smartphone screen.
Tap Login at the bottom of the menu.
Login screen and account creation
The login screen will be displayed.
If you already have an account, please log in using your registered email address and password.
*If you have not yet registered as a member of the online shop, please register by clicking [Create an account] in the red box on the screen and then set up the connection.
Login/LINE authentication
You will be redirected to My Page.
Tap "Link" next to the LINE icon. The LINE app and online shop will be automatically linked.
After linking, the LINE app status will change from "Not linked" to "Linked."
If you have not yet registered as a member of the online shop
The login screen will be displayed.
Tap the red box on the screen [Create an account].
You will be redirected to the new member registration screen.
Enter the registration information displayed and tap the "Create an account" button.
If you have previously made guest purchases and would like your purchase history to be reflected, please enter the same email address you have used up until now.
Please note that if you enter an email address that is different from the one you used when placing a previous order, your order history will not be reflected.
If you are unsure whether you have an account or what email address you have used in the past, please feel free to contact us.
After creating your account, you will be redirected to your My Page.
Tap "Link" next to the LINE icon. The LINE app and online shop will be automatically linked.
After linking, the LINE app status will change from "Not linked" to "Linked."
After LINE integration
Purchase and shipping notifications will now be sent to LINE.
When a product you have registered for a restock notification arrives, you can receive it via LINE!
If you haven't added us as friends on LINE yet
If you are viewing the site on a smartphone
Click the "Add Friend" button below. This will launch the LINE app.
For those viewing the site on devices other than smartphones
Scan the QR code with your smartphone camera. The LINE app will launch.
How long does it take to receive the order?
Can I cancel, return or exchange an item?
As a general rule, we cannot accept cancellations of orders after the product has been shipped. You can cancel your order only before it is shipped.
In the case of a return due to the customer's convenience, the customer is responsible for the shipping fee at the time of return. If the ordered product is damaged or incorrect, please contact [otoiawase@kanaduya.jp] within 7 days after receiving the product. We will contact you by e-mail about how to return or exchange the product.
Can you issue a receipt?
Additionally, if you register as a free member , you can print receipts for shipped orders from My Page.
Customers who order by cash on delivery
Regarding receipts, we will use the cash-on-delivery receipt issued by the shipping company attached to the invoice in place of the receipt.
I haven't received my email.
When you place an order, we will always send you a confirmation email (subject: Confirmation of order details) from [info@kanaduya.shop]. If you are using a mobile phone email address or a free email address, emails from our store may be automatically marked as spam or rejected depending on your settings. If you do not receive an email from our store, please check your domain rejection settings.
How do I use the coupon?
Kanazuya Shoten is distributing the following coupons.
- Product review reward coupon
- Coupons distributed during campaigns
- Birthday coupon
Please note that this coupon can only be used online and cannot be used in stores.
How to use coupons
For PC
If you are purchasing from a PC, please enter the coupon code in the input field on the right side of the screen on the checkout page and press the apply button.
*You will need to log in to use coupons that are restricted to personal use, such as review coupons and birthday coupons.
For smartphones
If you are purchasing from a smartphone, open the "Order Summary" tab at the top of the checkout page, enter the coupon code, and press the Apply button.
*You will need to log in to use coupons that are restricted to personal use, such as review coupons and birthday coupons.
I want to know the conditions for receiving birthday coupons.
This coupon is available to customers who have entered their date of birth in their account information.
Coupons will be sent within 3-4 days of the beginning of each month.
*To receive the birthday coupon, you must link your account to LINE.
*To be eligible for coupon distribution, please register by the end of the month prior to your birthday month.
About shipping and delivery
Shipping fee (tax included)
Standard shipping: 800 yen nationwide (1,200 yen to Hokkaido and Okinawa) *Excluding large items
Nekopos: 350 yen nationwide (limited to eligible products)
*We will cover shipping costs for purchases totaling 10,000 yen or more (tax included).
For large items, the product price is Shipping charges will still apply even if the total amount exceeds 10,000 yen (tax included).
Hokkaido, Honshu, Shikoku, Kyushu: Shipping fee: 3,800 yen (tax included)
Okinawa: Shipping fee: 8,000 yen (tax included)
Delivery company
Yamato Transport, Sagawa Express, Japan Post
*Orders in the "Courier" category will be shipped via Yamato Transport or Sagawa Express, and orders in the "Nekopos" category will be shipped via We will ship by Nekopos.
*Items in stock will be shipped within 1-3 business days of receiving your order ( excluding New Year's and Golden Week holidays).
*Shipping is from 9am to 3pm on weekdays, excluding Saturdays, Sundays, and holidays.
Number of days from shipping to delivery
Standard delivery: 2-4 days
Nekopos: 3 days to 1 week *If the delivery address is far away or on a remote island, it may take longer.
* Regarding pre-order items
If you purchase a pre-order item and a regular item in the same cart, the items will be shipped as soon as all items are available, so they will be shipped according to the item with the latest shipping date.
Please be aware of this.
About payment method
Payment Method
At Kanazuya Shoten, you can choose from the following payment methods.
- Credit card
- Apple Pay
- Google Pay
- Shop Pay
- Merpay
- PayPay
- Pay Later (Payday) (Convenience store, direct debit, bank transfer)
- au Easy Payment (auPAY)
- Rakuten Pay
- dPayment
- Cash on delivery
Credit card
VISA, MASTER, JCB, AMEX
About Shop Pay
This is a payment service provided by the online shopping system "Shopify." If you register your email address and mobile phone number with Shop Pay, you can easily make payments the next time you make a purchase by simply entering the 6-digit Shop Pay code (SMS authentication) sent to your email address and mobile phone number, without having to enter your shipping address or credit card information again.
*For details about the service, please visit the Shop Pay official website.
Apple Pay
This is a service that allows you to make payments in stores and online by registering your credit card or electronic money on your Apple device.
Google Pay
Google Pay is a simple and fast payment service from Google that can be used on Android devices.
About Pay Later
Paidy is a deferred payment service that allows you to shop without a credit card, just by entering your email address and mobile number. Multiple purchases can be paid for together by the 27th of the following month.
Payment Method
Once payment has been confirmed, you will receive a confirmation email from Payde.
You can check your billing details and usage status on myPaidy (an account automatically created when you use Paidy for the first time).
Payday will send you an email and SMS with details of your bill around the 3rd of the month following your use. Please confirm the details and pay by the 27th of the month following your use using one of the following methods.
Convenience store payment (Payment fee: Note)
Direct debit (payment fee: free)
Bank transfer (fees vary depending on financial institution)
*For details about the service, please see the Paidy User Guide .
au Easy Payment (auPAY)
au Easy Payment is a payment service that allows you to pay for digital content, shopping, etc. purchased on your smartphone, PC, etc.
You can choose from the following payment methods: combined communication charges, au PAY card payment, au PAY balance payment, WebMoney or credit card payment.
Cancellation and change of order
Please contact us here .
Regarding refusal to receive cash on delivery payments
If the recipient of a product shipped via cash on delivery is unknown, absent for an extended period of time, or the recipient refuses to receive the product, the product will be returned to us.
In this case, regular return shipping fees (cash on delivery) will be charged for each item, and our company will incur losses such as shipping costs, packaging materials, and time spent on return procedures.
Therefore, if the product is returned to us due to reasons such as refusal (rejection) of COD delivery without a valid reason or expiration of the storage period, we will charge you the round-trip shipping fee, COD handling fee, packaging materials and return handling fee, and will not accept any future orders from you.
*Even if a product is marked as free shipping, we will cover the shipping costs, so we will charge you the actual shipping cost.
*This also applies if the product cannot be delivered due to reasons such as an unknown address.
*When placing an order, please be sure to check your address number, room number, etc. before registering your address.
Preventing fraudulent use of credit cards
In order to prevent fraudulent use of credit cards, we may take the following measures. Thank you for your understanding.
- If the "orderer's name" and the "card holder's name" are different, we may ask you to verify your identity (by email or phone).
- In addition, if the order is not made under your name and we are unable to contact you within a certain period of time, we may cancel the order.
- To prevent fraudulent use by third parties, we check the fraud prevention system and verify the card through the card company.
- If fraudulent use is discovered, we will submit order data and other information to the police, file a complaint, and register information about the fraudulent use in a shared database.
- If you register false information or information about another person as your personal information, or if there is any other unauthorized use, we will suspend the use of that account ID.
About membership registration
By registering as a member, you can enjoy shopping more conveniently.
The following functions are available on My Page.
- Check your past order history
- Print receipts
- Registering multiple delivery addresses
Furthermore, by linking with LINE, you can enjoy the following convenient services:
- Get the latest information and arrival information as soon as possible
- Can be used as a point of contact for product and order inquiries
- Receive purchase and shipping notifications via LINE
- Birthday coupon delivery
- Get back-in-stock notifications
- Sale information and event information
There are no registration fees, annual fees, or renewal fees for membership registration.
How to update your registration information
We have now made it possible for customers to update their own information such as "Date of Birth," "Gender," "Industry," and "Furigana" from their My Page.
If you register your date of birth and have linked your My Page to LINE, you will receive a celebratory LINE message with a 10% off coupon during your birthday month.
*To receive the birthday coupon, you must link your account to LINE.
*To be eligible for coupon distribution, please register by the end of the month prior to your birthday month.
How to edit your account information
Log in to your account .
Tap Edit Account Info at the bottom of the screen.
Please enter information such as "date of birth," "gender," "industry," and "furigana."
Tap "Update account information."
To prevent fraudulent use, your date of birth cannot be edited once registered.
Please be careful not to make any mistakes.
This completes the process.
We look forward to your continued support of Kanazuya Shoten.
About returns and exchanges
We cannot accept returns, exchanges, etc. However, we will return or exchange the product only in the following cases.
1. The item you ordered is different from the contents and quantity.
Please contact us within 7 days after receiving the item. We may not be able to accept returns after the product has been used, even if there is an error in the content of the product.
2. The product was defective (broken, scratched, defaced)
After contacting us, we will check if there is a replacement and if there is no problem with the replacement. Upon receiving the returned product, we will check the defective part and send a replacement product.
*Inquiries regarding product returns and exchanges will be accepted only by email or telephone.
*We cannot accept any cancellation of orders due to customer's convenience after the sales contract is concluded.
[Contact]
Kanazuya Co., Ltd. Strategy Promotion Office, General Affairs Department Address: 1-12-65 Ota, Gosen City, Niigata Prefecture 959-1825
TEL: 080-6253-6146
Fax: 0250-42-6015
E-mail: otoiawase@kanaduya.com
*Telephone reception is available from 9:00 to 18:30 on our business days, excluding Sundays, national holidays, year-end and New Year holidays, etc.