Please use the form below to contact us regarding product inquiries, returns, or exchanges.

*Customers who purchased at the online store cannot check the information even if they contact the store.
Please use this form to contact us.

[Contact via LINE]
We also accept inquiries via chat on our LINE official account.

to become friends

[Contact us by email]
Reception hours are 9:00 to 17:00, excluding Saturdays, Sundays, public holidays, and year-end and New Year holidays.
For inquiries after business hours, we will reply to customers sequentially from the next business day.
To cancel an order, please contact us with the order number starting with #.

If you have configured anti-spam measures or specified domain reception, please register [@kanaduya.com] so that you can receive the confirmation e-mail.
If you have not set up domain registration, you may not receive the confirmation email.