For product inquiries, returns, or exchanges, please contact us via our
Official LINE Account or the online chat in the bottom right corner of the screen.

*Customers who purchased from the online store cannot have their information looked up by contacting a physical store.

[Inquire by Email]

Recipient: otoiawase@kanaduya.com

Reception hours are 8:00 AM to 5:00 PM, excluding Saturdays, Sundays, national holidays, and New Year's holidays.
Inquiries received after business hours will be responded to sequentially on the next business day or later.
Additionally, please include the order number starting with # when contacting us for order cancellations.

If you have configured spam filters or domain-specific reception settings, please register [@kanaduya.com] to ensure you receive confirmation emails.