inquiry
Please use the form below to contact us regarding product inquiries, returns, or exchanges.
*Customers who purchased at the online store cannot check the information even if they contact the store.
Please use this form to contact us.
[Contact via LINE]
We also accept inquiries via chat on our LINE official account.
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[Contact us by email]
Reception hours are 9:00 to 17:00, excluding Saturdays, Sundays, public holidays, and year-end and New Year holidays.
For inquiries after business hours, we will reply to customers sequentially from the next business day.
To cancel an order, please contact us with the order number starting with #.
If you have configured anti-spam measures or specified domain reception, please register [@kanaduya.com] so that you can receive the confirmation e-mail.
If you have not set up domain registration, you may not receive the confirmation email.
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GW期間中の営業について
Thank you very much for your continued patronage of Kanazuya Shoten.
Regarding business hours during the Golden Week holidays, we will be closed for mail order shipments and inquiries from Friday, May 3rd to Monday, May 6th, 2024.
If you would like your order to be delivered before the holiday period , please place your order and make payment by the morning of Thursday, May 2nd .
Orders placed during the holiday period will be shipped sequentially from May 7th (Tue) .
We apologize for any inconvenience this may cause, and ask for your understanding when placing your order.
Mail form
the person calling
the person calling
Contact information
Kanazuya Co., Ltd. General Affairs Department Strategy Promotion Office
TEL: 0250-43-4185
Reception hours are 9:00-17:00, excluding Saturdays, Sundays, public holidays, year-end and New Year holidays, etc.