Business hours during Golden Week

Thank you very much for your continued patronage of Kanazuya Shoten.

We apologize for any inconvenience caused during the Obon period. We will be closed for mail order shipments and various inquiries from Saturday, August 10th to Thursday, August 15th, 2024.

If you would like your order delivered before the holiday period , please place your order and make payment by the morning of Friday , August 9th .

Orders received during the holiday period will be shipped sequentially from Friday, August 16th onwards.

We apologize for any inconvenience this may cause, and ask for your understanding when placing your order.

inquiry

Please use the form below to contact us regarding product inquiries, returns, or exchanges.

*Customers who purchased at the online store cannot check the information even if they contact the store.
Please use this form to contact us.

[Contact via LINE]
We also accept inquiries via chat on our LINE official account.

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[Contact us by email]
Reception hours are 9:00 to 17:00, excluding Saturdays, Sundays, public holidays, and year-end and New Year holidays.
For inquiries after business hours, we will reply to customers sequentially from the next business day.
To cancel an order, please contact us with the order number starting with #.

If you have configured anti-spam measures or specified domain reception, please register [@kanaduya.com] so that you can receive the confirmation e-mail.
If you have not set up domain registration, you may not receive the confirmation email.

Mail form

the person calling

the person calling

Contact information
 Kanazuya Co., Ltd. General Affairs Department Strategy Promotion Office
TEL: 0250-43-4185
Reception hours are 9:00-17:00, excluding Saturdays, Sundays, public holidays, year-end and New Year holidays, etc.